Technology refresh from a user researcher’s perspective
Anna Wojnarowska is a User Researcher at the Government Digital Service, part of the Cabinet Office.
User research
We’re listening: messages from the front at Civil Service Live
Read the full post on the Government technology blog. We’re listening: messages from the front at Civil Service Live Sign up for email alerts from the Cabinet Office technology blog....
What we have learned about user needs in IT support
...providing our users with the technology they need to be the best they can be in their work does not just mean handing out the right laptops, tablets and smart...
What we learned from the user trials
...support. Interestingly, very few users commented on not being able to use Outlook; and then only that their filing system within Outlook had no obvious parallel within Google Mail. As...
How we are learning from our users
For the last few months we have been engaging with our users through various methods including interviews and observations sessions.
Technology at least as good as people have at home
The Cabinet Office has engaged GDS to run a technology transformation programme between now and January 2015 to showcase a different way of delivering technology to the civil service. Our...