What we learned from the user trials
...support. Interestingly, very few users commented on not being able to use Outlook; and then only that their filing system within Outlook had no obvious parallel within Google Mail. As...
How we are learning from our users
For the last few months we have been engaging with our users through various methods including interviews and observations sessions.
Making an IT service: design phases
Much like any project at GDS or on the digital transformation programme the Cabinet Office Technology programme, which will deliver modern, flexible technology services that are at least as good as those people use at home, is following the service design pattern …