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What we learned from the user trials

Posted by: gov.uk archive author, Posted on: 6 March 2014 - Categories: User research, Users
floorwalk

...support. Interestingly, very few users commented on not being able to use Outlook; and then only that their filing system within Outlook had no obvious parallel within Google Mail. As...

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How we are learning from our users

Posted by: Anna Wojnarowska, Posted on: 10 January 2014 - Categories: User research, Users

For the last few months we have been engaging with our users through various methods including interviews and observations sessions.

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Making an IT service: design phases

Posted by: Emily Webber, Posted on: 2 December 2013 - Categories: Delivery

Much like any project at GDS or on the digital transformation programme the Cabinet Office Technology programme, which will deliver modern, flexible technology services that are at least as good as those people use at home, is following the service design pattern …

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The Cabinet Office technology transformation programme is developing and implementing the new technology service for the Cabinet Office.
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