What we have learned about user needs in IT support
Our research into how Cabinet Office staff work and how technology can support this has been continuing at great pace.
What we learned from the user trials
We ran some user trials during December and January (see Anna Wojnarowska’s post of 10 January 2014). We were trialing laptops, tablets, email, collaboration and WiFi access, with a group of around 50 users. The users gave us regular feedback …