What we have learned about user needs in IT support
...providing our users with the technology they need to be the best they can be in their work does not just mean handing out the right laptops, tablets and smart...
Making an IT service: design phases
Much like any project at GDS or on the digital transformation programme the Cabinet Office Technology programme, which will deliver modern, flexible technology services that are at least as good as those people use at home, is following the service design pattern …