The internet is a good thing
...want to work from anywhere so I’m not tied to a single office building. Business need: We want users to be able to work away from the office to promote...
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Technology good enough for work
...hard thinking outside the technology project. We want better IT to support a more effective organisation, but creating a more effective organisation is about a lot more than better IT....
Making an IT service: design phases
...that we make. We expect users will find what we give them intuitive and easy to use, but providing chances for feedback will help test these assumptions. Beta Our beta...
Technology refresh from a user researcher’s perspective
...it better is fascinating and can be very productive for the technical teams. When approaching a technology transition project, there are usually several overarching aims such as: Making a department’s...
We’ve delivered (most of) the IT, we are delivering better ways of working
...the cloud, easily found and easily shared. It’s better, faster and cheaper. But they haven't just delivered a new system, they have also delivered an idea, and in some ways...
New technology: changing how I work for the better
...we’ll experiment, find out how it works in practice, and improve as we go along. It is certainly already better than what we had, and I’m not for going back!...
Showing the thing: our technical architecture
...provide civil servants with technology at least as good as they have at home. During user testing at the start of this project, staff told us that they wanted better...
How we are learning from our users
...the trails? Experiences during the trial itself are bringing several emerging benefits, the most notable for users are: having better connectivity, being more mobile with the more portable devices, more...
What we learned from the user trials
...certain way, the trial technology enabled them to work how they wanted, and for the better. The downside to this came when they needed to collaborate with people outside of...
Sensible security
...done better, can enable something genuinely transformative and, just as importantly, be straightforward and simple to understand. New government security classifications The new government security classifications The new classification policy...