The internet is a good thing
...want to work from anywhere so I’m not tied to a single office building. Business need: We want users to be able to work away from the office to promote...
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Technology good enough for work
...hard thinking outside the technology project. We want better IT to support a more effective organisation, but creating a more effective organisation is about a lot more than better IT....
Making an IT service: design phases
...that we make. We expect users will find what we give them intuitive and easy to use, but providing chances for feedback will help test these assumptions. Beta Our beta...
Technology refresh from a user researcher’s perspective
...it better is fascinating and can be very productive for the technical teams. When approaching a technology transition project, there are usually several overarching aims such as: Making a department’s...
We’ve delivered (most of) the IT, we are delivering better ways of working
...the cloud, easily found and easily shared. It’s better, faster and cheaper. But they haven't just delivered a new system, they have also delivered an idea, and in some ways...
New technology: changing how I work for the better
...my laptop, but with much to-ing and fro-ing with email attachments and version mix-ups - working on a shared document is much more satisfactory.) Once there I made notes as...
Showing the thing: our technical architecture
...includes two sizes of Apple Macbook Air, a Dell XPS 13, a Lenovo Carbon X1 and a Lenovo Yoga. So far we’ve found that there is roughly a 50/50 split...
How we are learning from our users
...very little about the job itself, users change responsibilities regularly and often move teams. Another thing to note is that jobs often require a mix of skills for example: design,...
What we learned from the user trials
...certain way, the trial technology enabled them to work how they wanted, and for the better. The downside to this came when they needed to collaborate with people outside of...
Sensible security
...done better, can enable something genuinely transformative and, just as importantly, be straightforward and simple to understand. New government security classifications The new government security classifications The new classification policy...