Showing the thing: our technical architecture
...the user experience as seamless as possible. One key point of this was to maintain the user experience regardless of location. Whether a user is sitting in a government building...
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The internet is a good thing
...services in a number of ways, each of which supports user needs and business needs. 1. Cloud productivity apps User need: As a user, I need to work on single...
Choosing technology that is “at least as good as people have at home”
...asks the users what they actually need or want, so the chance of meeting user needs is slim. At GDS, we talk a lot about putting user needs first, and...
What we have learned about user needs in IT support
...new skills. What this means for us: The technology we are delivering to the Cabinet Office will give users access to many new digital tools and ways of working. As...
Technology refresh from a user researcher’s perspective
...IT better: “We will replace old tools with new ones” Increasing people’s mobility: “We will allow people to be more mobile” Giving people new devices: “The new tools will be...
Making an IT service: design phases
...stage will start when we start rolling out new services to users. We aim to create a minimum viable set of services, which we will roll out to users whose...
How we are learning from our users
...do with the new tools and feeds into any solutions that we will propose. After the first week of the the user trials we invited a group of those users...
What we learned from the user trials
...of around 50 users. The users gave us regular feedback on how the new tools affected their day to day working, which we are feeding into the solutions that we...
Sensible security
...done better, can enable something genuinely transformative and, just as importantly, be straightforward and simple to understand. New government security classifications The new government security classifications The new classification policy...
Working for the Cabinet Office Digital and Technology Team
...User Computer Managers End User Computer Engineers Infrastructure Managers Infrastructure Engineers (Senior & Junior) Network Engineers (Senior & Junior) 1st Line Support Analysts 2nd Line Support Analysts Security & Information...