Showing the thing: our technical architecture
...the user experience as seamless as possible. One key point of this was to maintain the user experience regardless of location. Whether a user is sitting in a government building...
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Making an IT service: design phases
...remain the same. Focussing on user needs means that we want to get services in the hands of users as quickly as possible so that we can test how they...
The internet is a good thing
...services in a number of ways, each of which supports user needs and business needs. 1. Cloud productivity apps User need: As a user, I need to work on single...
Technology good enough for work
...us. We have big expensive buildings where the work happens, because that’s where we used to keep the stuff we needed to work on. If you make physical things in...
What we learned from the user trials
...(particularly the iPads) were popular, a large number of users questioned whether they would actually help them work, either because they didn’t need to move about that much, or because...
What we have learned about user needs in IT support
...access support, and users should never be told that they have used the wrong channel. A human face and voice A lot of users really value face-to-face interactions with IT...
Sensible security
...in plain English. We won’t add any layers of security just because we can or because it’s received wisdom to do so – if we can’t articulate the reason why,...
We’ve delivered (most of) the IT, we are delivering better ways of working
...to use I am proud of - and in awe of - the team that has made it happen. They have delivered IT which is a pleasure to use, without...
Choosing technology that is “at least as good as people have at home”
...asks the users what they actually need or want, so the chance of meeting user needs is slim. At GDS, we talk a lot about putting user needs first, and...
What Cabinet Office technology data tells us
...transition process. The number of live accounts shows our Early Adopters rollout to 64 users last summer, our Beta deployment to another 200 users in September and another 400 in...