What we have learned about user needs in IT support
...new skills. What this means for us: The technology we are delivering to the Cabinet Office will give users access to many new digital tools and ways of working. As...
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Technology refresh from a user researcher’s perspective
...IT better: “We will replace old tools with new ones” Increasing people’s mobility: “We will allow people to be more mobile” Giving people new devices: “The new tools will be...
Showing the thing: our technical architecture
...modular design allows us to swap out components and try new things. Even though we only just finished rollout out the service we are already starting to implement new products...
New technology: changing how I work for the better
We asked Nick Starkey, who heads up the Sector Support Team in the Office for Civil Society, to share his thoughts on the new Cabinet Office technology service. The new...
What we learned from the user trials
...well as new applications, we provided new devices. The most obvious difference was the introduction of tablet devices - both Android and iOS. A few users reported significant benefits from...
Making an IT service: design phases
...Live is never the end, once the service is operational it will move into a new stage of service management and continual improvement to meet new needs and demands. ...
The internet is a good thing
When we approached delivering new common technology services for the Cabinet Office and the Department for Culture, Media & Sport, we decided early on that the internet should be...
How we are learning from our users
...do with the new tools and feeds into any solutions that we will propose. After the first week of the the user trials we invited a group of those users...
Choosing technology that is “at least as good as people have at home”
...place”. We have now deployed the new technology services to more than 2,200 users across the Cabinet Office, the Department for Culture, Media and Sport and Crown Commercial Service, with...
Sensible security
...done better, can enable something genuinely transformative and, just as importantly, be straightforward and simple to understand. New government security classifications The new government security classifications The new classification policy...